Aviation
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The U.S. Department of Transportation, Federal Aviation Administration (FAA), issues and enforces rules and regulations for the manufacture, operation, and maintenance of aircraft. The agency performs flight inspections in the United States and abroad, also researches and develops procedures and devices for a safe system of air navigation.
Passenger bumping, lost baggage, smoking, customer service, refunds of fares, rates, ariffs, and unfair or deceptive practices of airlines do not fall under the jurisdiction of the FAA.
Northern California FAA:
Flight Standards District Office
1420 Harbor Bay Parkway, Suite 280
Alameda, CA 94502-7083
(510) 748-0122
(510) 748-9559 (fax)
www.faa.gov
Southern California FAA:
Flight Standards District Office
2250 E Imperial Highway, Suite 140
El Segundo, CA 90245
(310) 215-2150
(310) 645-3768 (fax)
FAA Consumer Hotline
(800) 322-7873
Written or telephone complaints are accepted at the following address:
US Department of Transportation
ACPD/C-75
400 7th Street, S.W.
Washington, DC 20590
(202) 366-2220
More information can be found here:
www.airconsumer.ost.dot.gov/problems.htm
www.dot.gov
Aviation Citizen Services
Publications available: None are offered by the Consumer Information Center
See also: Transportation (U.S. Department of)
Other referrals: Airline Passenger Bumping
Consumer Resource & Referral Guide
Directory of State Agencies
Directory of Federal Agencies
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