State of California California Department of Consumer Affairs

Aviation

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808-Federal Aviation Administration

AVIATION

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The U.S. Department of Transportation, Federal Aviation Administration (FAA), issues and enforces rules and regulations for the manufacture, operation, and maintenance of aircraft. The agency performs flight inspections in the United States and abroad, also researches and develops procedures and devices for a safe system of air navigation.


Passenger bumping, lost baggage, smoking, customer service, refunds of fares, rates, ariffs, and unfair or deceptive practices of airlines do not fall under the jurisdiction of the FAA.


Northern California FAA
Flight Standards District Office
1420 Harbor Bay Parkway, Suite 280
Alameda, CA 94502-7083
(510) 748-0122
(510) 748-9559 Fax
www.faa.gov


Southern California FAA
Flight Standards District Office
2250 E Imperial Highway, Suite 140
El Segundo, CA 90245
(310) 215-2150
(310) 645-3768 Fax


FAA Consumer Hotline
(800) 322-7873


Written or telephone complaints are accepted at the following address:

US Department of Transportation
ACPD/C-75
400 7th Street, S.W.
Washington, DC 20590
(202) 366-2220


More information can be found on these sites:
www.airconsumer.ost.dot.gov/problems.htm
www.dot.gov
Aviation Citizen Services



Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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