State of California California Department of Consumer Affairs

Automobile (Rental)

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AUTOMOBILE (RENTAL)

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Federal Truth in Leasing Act (15 USC § 1601 - 1667e; 12 CFR Part 213.)


A commercial car rental company is required to have a business license for operations. Read and discuss the important feature of all auto rental contracts before you sign. If the company sells used rental cars to consumers, it is required to secure a $10,000 bond from an insurance company and file it with the Secretary of State; in addition, the company must apply for a dealer’s license with the California Department of Motor Vehicles (DMV).


Auto leases of more than four months are covered by federal and state vehicle leasing statues (see Truth in Leasing Act). If the consumer's own auto insurance policy involves collision damages covered for rental vehicles, it is not necessary to purchase insurance coverage from the rental agency.


Consumers should contact their state or local consumer protection office for information. Consumers may request mediation through the Better Business Bureau.



Alamo Rent A Car, Inc.
Customer Service
PO BOX 2233
Tulsa, OK 74121-22
(800) 445-5664
918-401-6000
(952) 837-7900 (fax)
www.alamo.com


Budget Rent A Car Corp.
Customer Relations
PO BOX 690840
Tulsa, OK 74169-0840
(800) 621-2844
(918) 627-2508 (fax)
www.budget.com


Dollar Systems, Inc.
Customer Service
5330 East 31st Street
Tulsa, OK 74135
CIMS # 7082
(800) 800-5252
(918) 669-8596 or 8563 (fax)
www.dollar.com


Enterprise Rent A Car
Customer Service
4515 Auburn Boulevard
Sacramento, CA 95841
(916) 487-3100
(916) 487- 4279 (fax)
www.enterprise.com


National Car Rental System, Inc.
Customer Service Center
P. O. Box 22233
Tulsa, OK 74121
(800) 468-3334
www.nationalcar.com


THRIFTY Rent A Car
Consumer Services
5310 East 31st Street
Tulsa, OK 74135
(800) 334-1705
(918) 669-2060 (fax)
www.thrifty.com


HERTZ Rent A Car
Customer Service
P.O. Box 26120
Oklahoma City, OK 73126
(800) 654-4173
(405) 721-6440
(405) 280-6033 (fax)
www.hertz.com


Department Publications: None are offered by the Consumer Information Center

Other Publications: Consumer Resource Handbook

Other References: None

Other referrals: Better Business Bureau, Consumer Agencies (Local), and Small Claims/Civil Resolution



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