State of California California Department of Consumer Affairs

Automobile (Manufacturer Warranty)

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AUTOMOBILE (MANUFACTURER WARRANTY)

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The California Song-Beverly Consumer Warranty Act requires automobile manufacturers and other warrantors to maintain service and repair facilities sufficient to carry out the terms of their new car warranties. The warranty itself must clearly describe what is covered; it must state what the warrantor will do in the event of a defect, malfunction, or failure to conform with the warranty; and it must include a step-by-step explanation of the procedures the consumer should follow to obtain performance of any warranty obligation. These requirements are part of both federal and California law.


The Department of Consumer Affairs, Arbitration Certification Program certifies and monitors third party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations for new vehicle warranties and manufacturer-sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.


Arbitration Certification Program
1625 N. Market Blvd. Suite N112
Sacramento, CA 95834
(916) 574-7350
(916) 574-7363 Fax


The DMV's Investigations Unit Investigates allegations of fraud in the sales of vehicles.

DMV - Investigations Unit
www.dmv.ca.gov


The New Motor Vehicle Board processes complaints regarding manufacturers or dealers who fail to honor warranties or service contracts and will investigate fraud and give advice about asserting Lemon Law rights.


New Motor Vehicle Board
1507 21st Street, Suite 330
Sacramento, CA 95814-5297
(916) 445-1888
(916) 323-1631 Fax
(916) 323-1632 Fax


The Office of the Attorney General will investigate fraud or questionable conduct.


Office of the Attorney General
Public Inquiry Unit
1300 I Street
Sacramento, CA 95814
(800) 952-5225 (Northern California)
(916) 323-5341 Fax
(800) 593-8222 (Southern California)
(213) 897-2000 (L.A. office)
caag.state.ca.us


The California State Bar provides referral services specifically for Lemon Law and warranty disputes.

State Bar of California
(415) 538-2000
www.calbar.ca.gov


The National Highway Traffic Safety Administration (NHTSA) gathers and distributes iformation on safety recalls. They also gather statistics and reports on trends to find out if similar problems reported indicate a pattern of problems with model of vehicle.


NHTSA
Center for Auto Safety
1825 Connecticut Avenue, NW, Suite330
Washington, DC 20009
(202) 328-7700
www.autosafety.org

400 7th Street, SW
Washington, DC 20590
(800) 424-9393 (Hotline)
http://www.nhtsa.dot.gov/www.nhtsa.dot.gov]


Autofax can provide information on problems inherent to a vehicle. Two types of reports available ($20 each) which include summaries of recalls, manufacturer service bulletins, summaries of consumer complaints directed to the National Highway Traffic Safety Administration.


Autofax
316 Lugonia Street
Newport Beach, CA 92663
(800) 777-4481
(714) 631-7869 Fax


Publications Available: Arbitration Certification Program, A Guide for the Used Car Buyer, and Lemon Aid for New Car Buyers.



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