State of California California Department of Consumer Affairs

Arbitration Certification Program

From Consumer Wiki

Revision as of 16:24, 8 June 2010 by Cicjscribner (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

ARBITRATION CERTIFICATION PROGRAM (AUTOMOBILES ONLY)


Arbitration Certification Program

The Arbitration Certification Program certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations related to new vehicle warranties and manufacturer sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.



Lemon Law (Automobiles only)

Under California's Lemon Law, a new or used car that is still covered by the manufacturer's warranty may be returned to the manufacturer for a refund or a replacement if it cannot be repaired after a "reasonable" number of repair attempts have been made by the dealer or manufacturer. Lemon Law for other than Automobiles - see the Song-Beverly Consumer Warranty Act.



Steps To Take If You Think You Have A Lemon

1. Consult your warranty booklet to determine that the warranty coverage is in effect.

2. Attempt to resolve the problem with the dealer.

3. Contact the manufacturer or its representative directly. In some cases, you may be required to directly notify the manufacturer of the need for further repairs. Send letters by certified mail, keeping a copy and the certified mail receipt.



Arbitration Certification Program
1625 N. Market Blvd. Suite N112
Sacramento, CA 95834
(916) 574-7350
(916) 574-7363 (fax)
www.dca.ca.gov/acp


Contacts for issues related to Manufacturer's or Dealer's failure to honor warranty, Extended warranty/service contract, or Service contract underwritten by the manufacturer:


Department of Motor Vehicles (DMV)
Bureau of Investigations
1-800-777-0133
www.dmv.ca.gov


New Motor Vehicle Board
1507 - 21st Street, Suite 330
Sacramento, CA 95814
(916) 445-1888
(916) 323-1632 (fax)
www.nmvb.ca.gov


Department of Insurance
300 South Spring Street, South Tower
Los Angeles, CA 90013
(800) 927-HELP (4357)
(213) 897-8921 (Los Angeles area and out of state)
www.insurance.ca.gov


Department of Corporations
1515 K Street, Suite 200
Sacramento, CA 95814
Hotline: (866) ASK-CORP
(866) 275-2677
www.corp.ca.gov


Center for Auto Safety
1825 Connecticut Avenue, NW, Suite 330
Washington, DC 20009-5725
(202) 328-7700
www.autosafety.org


Consumers for Auto Reliability and Safety
926 J Street, Suite 522
Sacramento, CA 95814-2786
(530) 759-9440
www.carconsumers.com


Publications Available:Lemon-Aid for Consumers English and Spanish (Ayuda Para Consumidores Bajo la Ley de Limón)



Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
Return to DCA Home Page Return to DCA Home Page

Personal tools
Toolbox