State of California California Department of Consumer Affairs

Arbitration Certification Program

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<h4 align="center"><big>ARBITRATION CERTIFICATION PROGRAM
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(AUTOMOBILES ONLY) </big></h4>  
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(AUTOMOBILES ONLY)</big><br /></h4>
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'''Arbitration Certification Program'''<br>
'''Arbitration Certification Program'''<br>
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<p>The Arbitration Certification Program certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations related to new vehicle warranties and manufacturer sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.</p><br>
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<p>The [http://www.dca.ca.gov/acp '''Arbitration Certification Program]''' certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations related to new vehicle warranties and manufacturer sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.</p><br>
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'''Arbitration Certification Program'''<br>
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'''<font color="#4AA02C">Arbitration Certification Program</font color="#4AA02C">'''<br>
1625 N. Market Blvd. Suite N112<br>
1625 N. Market Blvd. Suite N112<br>
Sacramento, CA 95834<br>
Sacramento, CA 95834<br>
(916) 574-7350<br>
(916) 574-7350<br>
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(916) 574-7363 (fax)<br>
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(916) 574-7363 Fax<br>
[http://www.dca.ca.gov/acp '''www.dca.ca.gov/acp''']<br>
[http://www.dca.ca.gov/acp '''www.dca.ca.gov/acp''']<br>
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<p>Contacts for issues related to Manufacturer's or Dealer's failure to honor warranty, Extended warranty/service contract, or Service contract underwritten by the manufacturer:</p>
<p>Contacts for issues related to Manufacturer's or Dealer's failure to honor warranty, Extended warranty/service contract, or Service contract underwritten by the manufacturer:</p>
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'''Department of Motor Vehicles (DMV)'''<br>
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'''<font color="#4AA02C">Department of Motor Vehicles (DMV)</font color="#4AA02C">'''<br>
Bureau of Investigations<br>
Bureau of Investigations<br>
1-800-777-0133<br>  
1-800-777-0133<br>  
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'''New Motor Vehicle Board'''<br>
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'''<font color="#4AA02C">New Motor Vehicle Board</font color="#4AA02C">'''<br>
1507 - 21st Street, Suite 330<br>  
1507 - 21st Street, Suite 330<br>  
Sacramento, CA 95814<br>  
Sacramento, CA 95814<br>  
(916) 445-1888<br>  
(916) 445-1888<br>  
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(916) 323-1632 (fax)<br>
+
(916) 323-1632 Fax<br>
[http://www.nmvb.ca.gov/ '''www.nmvb.ca.gov''']<br>
[http://www.nmvb.ca.gov/ '''www.nmvb.ca.gov''']<br>
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'''Department of Insurance'''<br>
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'''<font color="#4AA02C">Department of Insurance</font color="#4AA02C">'''<br>
300 South Spring Street, South Tower<br>
300 South Spring Street, South Tower<br>
Los Angeles, CA 90013<br>
Los Angeles, CA 90013<br>
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'''Department of Corporations'''<br>
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'''<font color="#4AA02C">Department of Corporations</font color="#4AA02C">'''<br>
1515 K Street, Suite 200<br>  
1515 K Street, Suite 200<br>  
Sacramento, CA 95814<br>  
Sacramento, CA 95814<br>  
Line 57: Line 70:
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'''Center for Auto Safety'''<br>
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'''<font color="#4AA02C">Center for Auto Safety</font color="#4AA02C">'''<br>
1825 Connecticut Avenue, NW, Suite 330<br>
1825 Connecticut Avenue, NW, Suite 330<br>
Washington, DC 20009-5725<br>
Washington, DC 20009-5725<br>
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'''Consumers for Auto Reliability and Safety'''<br>
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'''<font color="#4AA02C">Consumers for Auto Reliability and Safety</font color="#4AA02C">'''<br>
926 J Street, Suite 522<br>
926 J Street, Suite 522<br>
Sacramento, CA 95814-2786<br>
Sacramento, CA 95814-2786<br>
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<p>'''Publications Available:'''Lemon-Aid for Consumers English and Spanish (Ayuda Para Consumidores Bajo la Ley de Limón)</p><br>  
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<p>'''Publications Available:''' Lemon-Aid for Consumers English and Spanish (Ayuda Para Consumidores Bajo la Ley de Limón)</p><br>  
 +
 
<p>[[file:green_arrow.jpg|link=http://www.dca.ca.gov/publications/guide/index.shtml|Consumer Resource & Referral Guide]]
<p>[[file:green_arrow.jpg|link=http://www.dca.ca.gov/publications/guide/index.shtml|Consumer Resource & Referral Guide]]
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     Consumer Resource & Referral Guide<br>
+
     Consumer Resource & Referral Guide<br>
-
   [[file:green_arrow.jpg|link=http://www.ca.gov/About/Government/agencyindex.html|Directory of State Agencies ]]  
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   [[file:green_arrow.jpg|link=http://www.ca.gov/CaSearch/Agencies.aspx|Directory of State Agencies ]]  
     Directory of State Agencies<br>
     Directory of State Agencies<br>
   [[file:green_arrow.jpg|link=http://www.dca.ca.gov/consumer/links_federal.shtml|Directory of Federal Agencies]]
   [[file:green_arrow.jpg|link=http://www.dca.ca.gov/consumer/links_federal.shtml|Directory of Federal Agencies]]

Revision as of 17:06, 23 February 2011

007-Arbitration Certification Program

ARBITRATION CERTIFICATION PROGRAM (AUTOMOBILES ONLY)

go back


Arbitration Certification Program

The Arbitration Certification Program certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations related to new vehicle warranties and manufacturer sponsored arbitration programs. One of the program's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.


Arbitration Certification Program
1625 N. Market Blvd. Suite N112
Sacramento, CA 95834
(916) 574-7350
(916) 574-7363 Fax
www.dca.ca.gov/acp


Lemon Law (Automobiles only)

Under California's Lemon Law, a new or used car that is still covered by the manufacturer's warranty may be returned to the manufacturer for a refund or a replacement if it cannot be repaired after a "reasonable" number of repair attempts have been made by the dealer or manufacturer. Lemon Law for other than Automobiles - see the Song-Beverly Consumer Warranty Act.



Steps To Take If You Think You Have A Lemon

1. Consult your warranty booklet to determine that the warranty coverage is in effect.

2. Attempt to resolve the problem with the dealer.

3. Contact the manufacturer or its representative directly. In some cases, you may be required to directly notify the manufacturer of the need for further repairs. Send letters by certified mail, keeping a copy and the certified mail receipt.



Contacts for issues related to Manufacturer's or Dealer's failure to honor warranty, Extended warranty/service contract, or Service contract underwritten by the manufacturer:

Department of Motor Vehicles (DMV)
Bureau of Investigations
1-800-777-0133
www.dmv.ca.gov


New Motor Vehicle Board
1507 - 21st Street, Suite 330
Sacramento, CA 95814
(916) 445-1888
(916) 323-1632 Fax
www.nmvb.ca.gov


Department of Insurance
300 South Spring Street, South Tower
Los Angeles, CA 90013
(800) 927-HELP (4357)
(213) 897-8921 (Los Angeles area and out of state)
www.insurance.ca.gov


Department of Corporations
1515 K Street, Suite 200
Sacramento, CA 95814
Hotline: (866) ASK-CORP
(866) 275-2677
www.corp.ca.gov


Center for Auto Safety
1825 Connecticut Avenue, NW, Suite 330
Washington, DC 20009-5725
(202) 328-7700
www.autosafety.org


Consumers for Auto Reliability and Safety
926 J Street, Suite 522
Sacramento, CA 95814-2786
(530) 759-9440
www.carconsumers.com


Publications Available: Lemon-Aid for Consumers English and Spanish (Ayuda Para Consumidores Bajo la Ley de Limón)




Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
Return to DCA Home Page Return to DCA Home Page

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