State of California California Department of Consumer Affairs

Airlines (Miscellaneous)

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AIRLINES (MISCELLANEOUS)

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The US Department of Transportation, Consumer Affairs Division, provides information about air travelers' rights and helps resolve consumer problems with providers of commercial air transportation services. The department does not regulate safety, security, or cargo.


The US Department of Transportation has jurisdiction over complaints relating to: delays, cancellations, over sale of reservation, luggage, frequent flyer programs, ticketing, disabled access, fares, advertising, refunds, tours and charters, smoking on international flights.



US Department of Transportation
Office of the Secretary
Consumer Affairs Division
1200 New Jersey Ave., SE
Washington, DC 20590
(202) 366-2220
(800) 877-8339 TTY
www.dot.gov


The Public Health Service Quarantine Station Provides travelers' health information, international vaccination requirements and recommendations.

Public Health Service Quarantine Station
(310) 215-2365 or 2366
(310) 215-2285 Fax
www.cdc.gov/travel


LA International Airport (LAX)
380 World Way, Box N-19
Los Angeles, CA 90045


See also:
Airlines (Passenger Bumping)



Consumer Resource & Referral Guide Consumer Resource & Referral Guide
Directory of State Agencies Directory of State Agencies
Directory of Federal Agencies Directory of Federal Agencies
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