State of California California Department of Consumer Affairs

Air Travel Promoter/Agent

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Registration with the Attorney General's office is required for Sellers of Travel offering sea or air travel only. If a business offers only land travel no registration is required.

Consumers may contact the Consumer Law Section of the Attorney General's office to confirm a registration, since it is required each year.

Tour agencies sell packaged tours to travel agencies, buying in "bulk" from suppliers such as airlines, hotels, bus companies, cruise companies, and other tour operators. Tour agencies have formed their own association, which will mediate a dispute.

Contact the California Department of Justice to report fraud, verify registration, or register as a travel agent or tour agency.

Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO BOX 944255
Sacramento, CA 94244-2550
1300 I Street
Sacramento, CA 95814

(800) 952-5225 (CA Callers)
(916) 322-3360 (Out of State)
(916) 323-5341 Fax
(800) 952-5548 (TDD in CA)
(916) 324-5564 (TDD Out of State)
(916) 445-9555

The National Tour Associate will take complaints about a tour agency (if the company involved is a member of the association) and will mediate between the parties. Otherwise, it becomes a civil matter or parties can request Better Business Bureau mediation/arbitration.

National Tour Association
546 East Main Street
Lexington, KY 40508

The US Tour Operator's Association (U.S.T.O.A.) is a national organization of wholesale tour operators in the United States.

U.S. Tour Operators Association
342 Madison Avenue, #1522
New York, NY 10173
(212) 599-6599

The American Society of Travel Agents will help settle disputes between member businesses and consumers. The Society can verify if an agent is a member in good standing.

American Society of Travel Agents
Attn: Consumer Affairs Department
1101 King Street, Suite 200
Alexandria, VA 22314
(703) 739-2782

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