State of California California Department of Consumer Affairs

Air Freight Carriers

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The larger domestic airlines routinely carry air freight and have freight offices at every terminal. For domestic air freight and international air freight, consult individual airlines such as United, Delta, etc. Air freight companies which have both domestic and international air freight service specifically are United Parcel Service (UPS), Federal Express (FEDEX), Emery Worldwide, and Dalsey, Helbloom, and Lynch (DHL). See below for jurisdiction of complaints:

United Parcel Service (UPS)
(800) 742-5877 or (800)-PICK-UPS
(800) 782-7892

Federal Express
(800) 463-3339
(800) 247-4747

Emery Worldwide
(800) 367-3592
(800) 443-6379

Dalsey, Helbloom, Lynch (DHL) Worldwide Express
(800) 225-5345

Regulates transportation methods, approves type of cargo (no hazardous materials, etc.)

Department of Transportation Consumer Affairs Division, Room 10405 Office of Community and Consumer Affairs 400 7th Street, SW
Washington, DC 20590
(202) 366-2220

If the item is shipped to a warehouse in California and parts or sections are shipped by carrier to other separate locations in California, jurisdiction is under California Public Utilities Commission (CPUC). Consumer complaints should be directed to customer services department of each air freight company. The consumer may file a loss claim with CPUC; however, if resolution does not occur there, it may become a civil matter.

Public Utilities Commission
505 Van Ness Avenue, Room 2003
San Francisco, CA 94102
(800) 649-7570
(415) 703-1170 (out of state callers)
(415) 703-1758 (fax)

Department Publications: None are offered by the Consumer Information Center.

See also: California Public Utilities Commission

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